Return & Refund Policy

We believe that in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase. If you are dissatisfied with your purchase for any reason, you may return it to ONEIOO within 1 days of the delivery date, subject to the conditions and exclusions below.

If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.

You may initiate a return or exchange online or by WhatsApp ( +91 8900774999 ) and get an RMA (Return Merchandise Authorization) Number by filling out the online form, or by contacting us by phone

Once you get the RMA code, place your item back into the original manufacturer’s packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won’t get damaged. Ship Your Item with Return Label, securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.

  1. Products purchased at ONEIOO.com can be returned within 1 days upon receipt of the product with. a valid. The product has to be in unopened-factory condition. We will initiate the refund process for ” Free refund Policy stated in sales policy ” after receiving the product only, once examined we will initiate refund after deducting restocking fees (15% of total order value)  and shipping charges
  2. The ONEIOO will offer you an exchange if there are any quality issues with the product, customer has to inform you within 1 days from the date of the arrival. If an exchange unit is not available we will arrange a full refund.
  3. The ONEIOO would not provide a refund or exchange for any product issues caused by customers
  4. If due to our reasons, the goods received are damaged or not correct, the consumer can easily set up a return request.
  5. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on ONEIOO.com

Return Address

Attn: RETURN DEPARTMENT
ONEIOO
SH3 ,Hazarinagar, Chitrasali
Nadia, West Bengal, 741151
Contact : +91 8900774999

Eligibility Conditions

Please read the conditions below. If all conditions are not met, ONEIOOreserves the right to refuse the return or to charge a minimum 15% restocking fee.

  1. All returned items must be in new condition, in their original unaltered box (including an intact UPC code), and must include all packing material, blank warranty cards, manuals, accompanying free items, and accessories.
  2. The retail value of any free items you keep will be deducted from your reimbursement total. ONEIOO can only refund the original purchase price. Shipping and handling fees are nonrefundable.
  3. Any product noticed as “Received in Physically Damaged Condition” Damage upon Delivery” or “Missing Accessories/Items in Box” has to be reported within 24 hours of delivery to be eligible for a replacement. Any issues reported after 24 hours will not be accepted.
  4. All items considered for refund or exchange must be returned in “as new” condition, free of visible marks, scratches or man-made alterations.  After 2 days, all merchandise is considered used and may be considered for re-trade-in purposes only. All returns are subject to inspection and return approval by ONEIOO management.
  5. All items to be returned must be in their original condition along with the following: Original Order Invoice, Original packaging with labels, user manuals, and warranty card 
  6. The serial number/IMEI of the product being returned should match our system
  7. Any accessories/components, combo or bundle products, or freebies you received with the purchase
  8. Any back-ordered product which is specially arranged for the customer is not refundable. 

Return will be processed only if:

  1. It is determined that the product was not damaged while in your possession. 
  2. the product is not different from what was shipped to you;
  3. the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all the accessories therein).
  4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. We shall not be liable in any manner for any misuse or usage of such information.
  5. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of the product ordered or incorrect product ordered.
  6. Products marked as “non-returnable” on the product detail page cannot be returned. Even though you’ve received a non-returnable product in a damaged/defective condition, you can contact us on the same day of the delivery of the product. ( Replacement parts / electronic spares will not be eligible for return

Refunds and Payments

When we receive your return package, we examine the entire product. The entire product examination will be recorded from the package unboxing, to avoid claims between ONEIOO and the customer. Once the refund is approved the amount will be refunded to you by the original method of payment.

Limited Liability

ONEIOO is not responsible for personal data or items left in returned merchandise. ONEIOO is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

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For Order Cancellations

If you change your mind before you have received your order, we are able to accept cancellations within 12hrs (Before Order Shipping)

*Cancellation charge apply you can cancelled after orders Processing (Cancellation charge depending on payment getaway)